Returns and Exchanges:
We gladly accept returns and exchanges.
Contact us within: 15 days from delivery.
Ship item back to us within: 21 days from delivery.
To complete your return, we require a receipt or proof of purchase.
Conditions of returns:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items on sale or personalized can't be returned or exchanged, also the gift card is a non-returnable item.
Conditions of refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Conditions of late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customercare(@)bronkey.com
Conditions of sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Conditions of Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare(@)bronkey.com and send your item to:
Joan Blanques 9 Bis Bajos
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
Joan Blanques 9 Bis Bajos
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
*If you are shipping an item over 50€, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.